Customer Testimonials
In the ensuing years Glee, Hans, and the rest of the crew have spared no effort to be sure our swimming pool and hot tub were always operating at peak efficiency. Their advice has always been honest and on target. I might not have liked the answers to some of my questions, but that didn’t stop them from giving me information I needed to have. Because of the constant use our hot tub receives outdoors, even in the frigid January and February days, I am in the store at least once every two weeks to have them test the levels of the chemicals in the hot tub water, which they always do with a smile at no cost. I listen to how genuinely they interact with their other customers and am just so pleased that our part of the woods has such a caring and professional company taking care of the pool and hot tub needs of the people around here. It is with great pleasure that I talk up to anyone who will listen, the quality of the products and service delivered by Island Pool and Spa.
-Steve J.
My wife and I were seeking a hot tub but really knew nothing about what to look for, what was needed to prepare for one and the differences between the brands available in our area. We spoke to a few different dealers before deciding to go with Island Pool. From the first phone call it was obvious that their approach was different – they were patient, willing to answer questions and seemed genuinely interested in helping rather than selling. It was a big decision and one I didn’t want to go at alone. With Island Pool, I feel as though I have someone we can turn to with questions big or small for years to come. A great choice and one I’d highly recommend.
-Cary W.
Truly an exceptional place. Friendly, professional and conscientious crew. They really go the extra mile! Great products too. The service after the sale is way above average! I highly recommend Island Pool & Spa to everyone.
-Gail
Great service at a reasonable price! We recently bought a place that came with a spa. Having no experience with maintaining one, I decided to call Island Spa & Pool when it came time to winterize it this year. Glad I did. They did a thorough job in a timely manner and neatly wrapped the spa in a tarp when finished. It was much easier and less time consuming than figuring out how to do it myself. I will certainly be a return customer next year.
-Nathan M.
Island Pool has serviced and maintained our pool for more than a decade. They have always been reliable, responsive and proved to be excellent problem solvers whenever our pool, which they did not install, developed operating problems. Our pool is surrounded by extensive plantings and lawn and they are always careful not to disturb any of the plantings when opening, closing and servicing the pool. They are pleasant to work with and we feel fortunate to have them managing our pool. It is a pleasure to give Island Pool our strongest recommendation.
-Thomas R.
Hans, owner, and his staff are very friendly and knowledgeable. He has faithfully kept my hot tub in great working order for the last five years. Just like the mailman, through snow and cold temperatures he is there to be of service. This year due to a storm and power outage and trees down across the main road, he and his helper walked almost 1/5 of a mile on the icy road and driveway, pulling his powerful shop vac to close down our hot tub. We love our small two person hot tub and recommend it as well as Island Pool and Spa in Verona.
-Joan H.
We have been loyal customers at Island Pool and Spa for many years, two spas and a small exercise pool which they serviced when needed. They have always been there for us, coming quickly when we called, servicing our spas when necessary (which was rare). They are friendly, wonderful people. We highly recommend this great store and their excellent staff. You won't be disappointed if you decide to go to Island Pool & Spa. Fantastic service, friendly people and great products!
-Pip W.
My family has employed Island Pool and Spa for over fifteen years. We purchased a hot tub from them and later built a heated pool which they have maintained since we opened it. Their regular and efficient maintenance has been consistent, thoughtful, and professional. They have always helped problem solve in as inexpensive a way as possible and have been quick to contact us when there are noticeable issues. Currently our property is for rent in the summer season, and we are not local, so their excellent service has been doubly appreciated. Besides these compliments, the employees are attentive and friendly to deal with. We could seek pool maintenance elsewhere as we are not close to Bucksport, but we have chosen to stay with Island Pool and Spa because of their standards and kindness.
-Liz K.
My wife and I have dealt with the folks at Island Pool and Spa for several years now. They not only sell the best products on the market, in our opinion, but they provide the most knowledgeable and helpful service and sales people in the business. Glee and Hans have sold us, and serviced, 2 hot tubs over the past 8 years and now service and maintain an above ground, inside heated pool for us. They are “Johnny on the spot” when the phone rings with an emergency fix or repair and real quick on the other hand to schedule a maintenance/service call for you when needed. Their sales and service techs are very informed, courteous, and friendly whether in store or on site. Without them, we would not be able to enjoy these things without hesitation or concern. Thank you Glee, Hans, Regina, Jim and crew for all your professional service and support over the years. You are the best!! Marty and Carroll,
-Marty J.
Best guys ever asked if they would clean it before putting it up and went above and beyond their job. They are the most respectful people to work with. I would highly recommend them on any closing in the future.
-Karen B.
From the moment we walked into Island Pool & Spa, we were treated with respect. The staff was amazing! We have owned our spa for a while now, and have called Island Pool & Spa with many questions. They are always very friendly and willing to help. I would recommend them to anyone looking for a quality spa and a great company to work with!
-Lisa C.
I liked the personal and informative nature of my visit at Island Pool and Spa. Hans was very patient with me and answered all my questions. He was especially helpful with the hot tub my family picked out. I got to know the ins and outs of my spa as well as the costs involved. Everything was up front. The staff are very helpful and polite, I’ve enjoyed going there to get my chemicals and they are always willing to give advice to keep my water levels optimal. We plan on getting an above ground pool as well and I can’t think of another place to go but Island Pool and Spa. I like being treated more than just a customer. Everyone there treats me like family.
-Philip B.
Bought a pool and spa, both great products. Service is always on time, very professional, knowledgeable, and friendly! We get all our pool and spa products from them as well, competitive pricing! All around A++ company, we are extremely happy with the product and service!
-Cory E.
Kayleigh and her staff were great to work with. While it took us a bit to finally make our decision, they ensured all of the questions and requests were fully answered and in a friendly, professional and timely manner. Once our decision was made, they kept us appraised and worked with us around our schedule for the delivery. The delivery team was excellent, helped position it for us and gave us a thorough briefing on the chemicals. Now that it's up and running we absolutely love it and are very happy with our choice and purchase. Highly recommend this place!!!
-John D.
When it came time to deliver it they were very helpful, actually juggling their schedule to work with the crane company who had to set the spa on our new deck. Everything went so smoothly and now we are enjoying our new spa thanks to all the help we got from Island Pool and Spa.
-Blaise D.